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Technician, Network Operations (RF)

Req ID:  33943
Travel:  Less than 10%
Location: 

BR

Education:  High school or vocational school completed
Experience:  At least 1 year of experience required
Equivalency:  Combination of education & experience considered

 

 

Your role in helping us shape the future:

 

As a NOC Technician, you will provide technical expertise for Radio Frequency (RF) issues, transponder service issues, Occasional Use (OU), full-time managed services and special events. In this position you will offer proficient troubleshooting support and analysis to the NOC team for resolution of general customer service issues.  You will be responsible for monitoring information on all sites, network infrastructure, and backhaul.  In this role, you will participate in the integration of new technologies, assist in the development of operational procedures, utilize training material and contribute towards departmental projects. You will consistently demonstrate effective teamwork in support of team peer leaders and focus on professional development. In addition, you will contribute to call-in support and 24/7 rotating shift coverage as needed.

 

Are you up to the challenge?

 

  • Contribute toward and demonstrate a high level of teamwork.
  • Participate in tool development input, to improve customer service delivery.
  • Assist peer team leaders with service documentation, and departmental documentation.
  • Provide operational support with a timely and professional response to customer calls and emails.
  • Participate in routine operational activities, on-boarding of new systems and alarm monitoring with the goal of mitigating customer impact.
  • Assist with the tracking and execution of maintenance activities.
  • Utilize tools and demonstrate general proficiency to troubleshoot RF / transponder service issues.
  • Act as the primary contact for service issue resolution support of RF / transponder service issues and a point of escalation for other operations teams.
  • Assist to identify, update and escalate service issues to determine alternate routing, emergency restoral and timely resolution of service discrepancies.
  • Collaborate with Intelsat support groups and/or customer Engineers to activate new services.
  • Create and review trouble tickets for RF interference issues to ensure accurate documentation and all follow up actions are completed.
  • Escalate and report on service issue corrective measures to the Management team.

 

Can you drive these processes?

 

  • Contribute effectively towards a customer-oriented culture, promote a quality work environment and provide a high level of professional, quality customer service at all times.
  • Assist in the development of tools, training programs, processes and procedures.
  • Participate and provide Operations with on-call support.
  • Perform other duties as assigned by peer leaders and management.

 

 

You should definitely have:

 

  • Associate’s degree or technical school diploma preferred.
  • At least two years of commercial experience in a network operations or broadcast environment (or an equivalent combination of education and experience).
  • Comprehensive working knowledge of satellite, fiber, data and/or broadcast related equipment.
  • General knowledge of video broadcast technology and digital compression desired.
  • Must maintain a complete knowledge of Intelsat offered products and services.
  • Must be able to work 24x7 rotating shifts, be capable of following company guidelines in making decisions under stressful conditions in a multi-tasking work environment.
  • Must be able to convey complex technical issues equally to skilled and unskilled individuals.
  • Must consistently display good team working, organizational and interpersonal skills, with the ability to work comfortably with customers and co-workers who speak English as a second language.
  • Must consistently display excellent situational awareness and take initiative to address both customer issues as well as departmental inefficiencies with some supervision.
  • Must have effective computer skills and the ability to read and understand operational manuals for various test and/or measurement equipment

 

What it’s like to work with us:

 

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

 

  • We emphasize personal and professional growth
  • Awesome benefits including PTO, medical, tuition reimbursement, and training
  • Fun, diverse, and inclusive culture
     
    Other Job Info:

 

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Job requires ability to sit for long periods of time
  • Employee must be able and willing to work in a 24 hour shift environment, with work on nights, weekends and holidays.

 

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.