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Senior Manager, Customer Sales Engineering North America

Req ID:  33003
Travel:  Less than 30%
Location: 

McLean, VA, US, 22102

Education:  Four-year college degree
Experience:  At least 10 years of experience required
Equivalency:  Combination of education & experience considered

 

 

 

 

Your role in helping us shape the future:

Manages the Customer Sales Engineering (CSE) function for the North America region providing communications engineering expertise to pre- and post-sales consultations with customers, sales associates and operations staff.  Leads the CSE team in identifying customer needs, designing technical and operational solutions for those needs and managing the technical relationship with customers for the entire life cycle of service.  Provides leadership and direction to a regional team of engineers, ensuring development of a customer-focused culture and adherence to all appropriate processes, policies and standards.  Serves as the local technical expert in customer interactions as necessary.

 

Are you up to the challenge?

  • Manage the assigned regional Customer Sales Engineering (CSE) function, ensuring adequate staffing to support regional needs, proper training of staff on operational processes, policies, standards, technologies and tools, and appropriate allocation of technical staff to support customers. Ensure that the regional CSE team has the tools & resources needed to perform all job requirements.
  • Manage the regional CSE budget including: travel; training; team building; staffing & recognition awards.  Provide expert-level guidance, coaching and mentoring to regional CSE staff.
  • Serve as the most senior CSE technical presence in a region, coordinating technical support efforts to key customers. Personally manage the company's largest and/or most complex customer accounts as the life cycle technical contact including ground and space components for both standard and non-standard offerings.
  • Assist the senior Sales management as necessary in setting priorities and developing strategic plans for customer support in the region. Prepare and present technical proposals both independently and in collaboration with sales directors. Support the timely movement of sales opportunities through the sales process.
  • Prepare link budget analysis as necessary to demonstrate satisfaction of customer requirements.
  • Ensure that unique regional HR needs are addressed in collaboration with Human Resources.
  • Support grooming and transition projects, identifying and negotiating solutions to meet the customer’s needs.  Support new satellite design and deployment planning, including negotiation with customers on technical specifications.  Support service restoration activities during major anomalies, coordinating between customers and restoration team to identify, communicate, and implement restoration options.

 

Can you drive these processes?

  • Develop and organize the technical track of Intelsat regional seminars.  Support sales team during trade shows and customer events.

 

You should definitely have:

  • A 4-year degree in Electrical or Telecommunications Engineering.
  • At least 10-years of relevant technical and management experience that includes
    • experience in capacity management and/or systems engineering and/or other pre- or post-sales engineering functions.
    • recent experience managing professional level employees, preferably engineers
  • Strong leadership skills with the desire to develop team members.
  • Effective English language communication skills, both verbal and written; including the ability to communicate effectively with internal and external customers as well as management.
  • A basic understanding of satellite operations, satellite design & manufacturing, communications operations and the sales process through which satellite services and related assets are sold.
  • Strong organizational and negotiation skills, with the ability to create collaborative "win-win" solutions to complex challenges.
  • Ability to interact effectively with people of various cultural backgrounds.
  • Proficient in the use of Microsoft Office software suite (MS Excel, Access, Word and Outlook). 
  • Strong understanding of link budget analyses.
  • Willingness and ability to travel the continent up to 30% of the time to meet business needs.

 

It would be nice if you had:

  • Graduate Degree in Business (MBA)
  • Marketing and/or Sales experience

 

What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

  • We emphasize personal and professional growth
  • Awesome benefits including PTO, medical, tuition reimbursement, and training
  • Fun, diverse, and inclusive culture

 

Other Job Info:

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

 

  • This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.


Nearest Major Market: Washington DC