Principal Analyst, Business Process Optimization

Req ID:  33448
Travel:  Less than 10%

McLean, VA, US, 22102

Education:  Four-year college degree
Experience:  At least 5 years of experience required
Equivalency:  Combination of education & experience considered


Equal Opportunity/Affirmative Action Employer including Vets and Disabled


Principal Analyst, Business Process Optimization


Join an innovative team that is responsible for transforming the customer experience by creating and bringing to market new products and services based upon globalized connectivity without boundaries. We reach beyond the traditional satellite industry and the broader communications landscape.  As part of the Intelsat vision, we will define new products with the performance, features, and flexibility required to open new profitable markets, drive new revenue streams and ensure the most reliable and secure communications globally. To accomplish our goal, we are looking for bold thinkers who will continue our legacy of innovation and creative solutions.

Your role in helping us shape the future:

This role will be focused on leading process definition and implementation efforts across all aspects of the business – opportunity to cash (opportunity management, quoting, contracting, booking, billing), provisioning, service delivery, operational and business support (customer service, technical support, account management), revenue and operational reporting, etc. Assignments will include work on improving today’s business and technical processes, but mainly focus on transformation efforts across our business and technical operations functions. These new processes will need to consider both our current business model and our future state business model and ensure the systems we build can scale to support the business as required. Ultimately, this position will help shape the future state of our commercial and network systems for years to come. For those interested in leading the building of new and better ways of working, this is the challenge for you.

Are you up to the challenge?

  • Lead key stakeholders in ideating on what new functions are needed to run the future business, and to visualize how best to build out processes that will be used to optimally manage the functions
  • Create and define processes across the business that streamline handoffs, optimize tasks, and reduce time to revenue.
  • Push the company to working in a more standardized and repeatable fashion.
  • Analyze the structure of the business, interpret its goals into executable efforts.
  • Use data and analysis skills to propose solutions, and persuade stakeholders to adopt new processes and practices. 
  • Expand existing processes to encompass additional products and create new processes where they do not exist.
  • Understand existing systems and processes to target areas of improvement and optimization.
  • Elicit, define and analyze requirements from multiple stakeholder groups and be able derive into executable tasks for development efforts.

Can you drive these processes?

  • Work with experts and representatives across the company to understand “as-is” state and develop informed position on desired “to-be” state.
  • Facilitate cross organization communication and work to define end-to end solutions that work for all stakeholders.
  • Drive out unclear roles and responsibilities across functions.
  • Standardize process documentation across all new products and functions wherever possible.
  • Define and implement ways to measure effectiveness of business processes, establishing metrics and tracking mechanisms as necessary for each process.
  • Enforce process engineering and product & technology readiness methodologies and standards, including team structures, deliverables, templates, and status reporting around initiative milestones.
  • Promote awareness of methodologies and educate stakeholders across the company to gain, validate and maintain the commitment of key resources in a matrixed environment.
  • Communicate status and issues to Management for action, and work with peers across the organization to remediate issues.
  • Become a process subject matter expert (SME) and establish working relationships with cross-functional teams throughout the company.
  • Act as a liaison, both internally and externally, to support the development and management of key program relationships.

You should definitely have:

  • Bachelor’s degree
  • 5+ years of experience required (or an equivalent amount of education and work experience).
  • Experience with process documentation, process improvement, and/or change management
  • Exceptional analytic skills to translate SME discussions into process flows and proactively work to optimize them
  • Exceptional communication and facilitation skills to manage expectations and requirements from various stakeholders. 
  • Proven ability to work autonomously and effectively while leading large projects
  • Proven problem-solving skills and ability to think “outside of the box”
  • Track record of driving projects to completion and getting things done
  • Desire to improve and fix issues
  • Experience in working on cross functional matrixed teams where collaboration is a key success factor
  • Openness to alternate ideas, concepts, and perspectives
  • Ability to professionally challenge the status quo and escalate concerns to management
  • Business analysis or requirements analysis experience.  Specifically, for commercial or IT systems.


It would be nice if you had:

  • Experience with satellite communications, telecommunications, and satellite-based video & data services
  • Experience with Business Process Management, eTOM (or other TM Frameworkx), Lean Six Sigma, ITIL, or other process frameworks
  • Experience with ServiceNow for workflows, SFDC (SalesForce.Com), or Oracle Service Contracts
  • Experience in leading end to end enterprise level product development programs in telecommunications or cloud-based services

What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

  • We emphasize personal and professional growth
  • Awesome benefits including PTO, medical, tuition reimbursement, and training
  • Fun, diverse, and inclusive culture


  • This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.

Nearest Major Market: Washington DC