Senior Sales Engineer, Europe & Middle East

Req ID:  28948
Travel:  Less than 20%
Location: 

London, LND, GB, W4 5YF

Education:  Four-year college degree
Experience:  At least 3 years of experience required
Equivalency:  Combination of education & experience considered

 

 

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

 

Equal Opportunity/Affirmative Action Employer including Vets and Disabled

 

Your role in helping us shape the future:

 

This position applies system level communications engineering knowledge to provide pre-sales and post-sales technical consultancy to existing and prospective customers, and the sales organization, to help drive revenues and ensure customer satisfaction. The Customer Solutions Engineer (CSE) helps identify customer needs then designs technical and operational solutions adapted to these needs and to customer-perceived risks. The CSE manages the senior technical relationship with the customer for the entire life cycle of the service, including supporting the company's operations teams and the customer during times of technical/operational difficulties.

 

Are you up to the challenge?

  • Develop and maintain trusting and collaborative customer technical relationships so that the customer experiences Intelsat’s technical and operational excellence.
  • Work with all levels of the customer organization to help the sales team identify the customer needs and drivers both technically and financially.
  • Perform communications system design and feasibility analysis to develop solutions that meet both the customer needs and the Intelsat strategies.
  • Support satellite grooming initiatives by providing technical analysis and coordination between customers and the capacity management, sales, yield management, and operations to help achieve desired capacity optimizations at minimum costs to Intelsat and maximum benefit/minimum disruption to the customers.
  • Support satellite transitions and role consolidation activities by providing technical analysis and coordination between customers and capacity management, and sales to achieve smooth and effective transitions.
  • Use the knowledge gained by working directly with customers to provide market intelligence to the Product Management and New Product Development teams, helping to guide product evolution and new product developments.
  • Provide customer training on Intelsat products, customer tools, and Intelsat operations.
  • Please review the job bidding by current employees section in the employee handbook prior to applying for this position, thank you.
  • These statements are intended to describe the general nature and level of work being performed.

 

Can you drive these processes?

  • Support sales team through customer needs assessments, proposal development and customer communications.
  • Support satellite transitions and role consolidation activities by providing technical analysis and coordination between customers and capacity management, and sales to achieve smooth and effective transitions.

 

You should definitely have:

  • Bachelor's Degree in Electrical Engineering or Communications Engineering
  • Minimum of three years of experience working with satellite networks.
  • Minimum of three years of experience working with vendor VSAT Corporate Networks products including iDirect, Gilat, and Comtech.
  • Knowledge of communications network engineering/design and the economics of satellite communications solutions.
  • Knowledge of and some experience with state-of-the-art industry products for ground segment equipment and terrestrial networking infrastructure.
  • Knowledge of the Broadcast industry and video distribution technologies.
  • Knowledge of the sales/buying processes and demonstrated ability to engage and develop trusting relationships with customers, at all levels, and internally with sales directors.
  • Knowledge of link budgets.
  • Willingness and ability to travel up to 20%.
  • Effective command of the English language required both in written and oral communications.

 

It would be nice if you had:

  • Experience and training in proposal development and customer presentations preferred.

What it’s like to work with us:

  • We emphasize personal and professional growth
  • Awesome benefits including PTO, medical, tuition reimbursement, and training
  • Fun, diverse, and inclusive culture

 

 

 

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.