Sr. Technical Writer, Aircraft Engineering - Gogo Commercial Aviation

Req ID:  33685
Travel:  Less than 10%

Chicago, IL, US, 60606

Education:  Four-year college degree
Experience:  At least 7 years of experience required
Equivalency:  Combination of education/experience not considered


Equal Opportunity/Affirmative Action Employer including Vets and Disabled


Your role in helping us shape the future:

You will organize, write, edit, and publish a variety of maintenance documentation which can include but not limited to Service Bulletins (hardware/software), Aircraft Maintenance Manuals, Illustrated Part Catalogs, and Wiring Diagram Manuals. You must enjoy working in an environment where you are working on a change page revision on an AMM one day and the next writing a Service Bulletin the next.


Are you up to the challenge?

  • You will write and/or revise, manage multiple documents, and work with persons inside and outside the Technical Publications department.
  • You will coordination your work activity, status and schedule.
  • Analyzing available source data
  • Ensure the technical accuracy, adequacy, and quality of technical publications using our processes.
  • Coordinate the review and release of publication products with customers and other organizations; and classifying and tracking discrepancies noted through the review process.
  • Mentor existing staff to create industry leading manuals and Service Bulletins


Can you drive these processes?

Support the Technical Publications Department by being a self-starter and team orientated. Be open, honest and not afraid to give your opinion based on your experiences in other companies.


You should definitely have:

  • Advanced experience with FrameMaker.
  • Experience using Structured FrameMaker or Arbortext
  • Experience with illustrating programs such as Corel Draw and Adobe Illustrator.
  • Proven ability to work unsupervised in a highly dynamic environment.
  • Proven Ability to read, analyze, and interpret engineering drawings, charts, wiring diagrams, schematics, and assembly/test procedures.


It would be nice if you had:

  • Experience using PTC Arbortext and Isodraw
  • Experience using a Content Management System (CMS)
  • Experience updating and maintaining Style sheets.
  • 5-10 years’ experience writing maintenance documentation.
  • Experience working in an IFEC company.
  • Experience using a document management system such as Agile.
  • Experience using Microsoft Access for input into our database.
  • Ability to provide technical direction to assigned project team(s) and be a technical expert on AMMs/Service Bulletins and a source of information.



What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

•           We emphasize personal and professional growth

•           Awesome benefits including PTO, medical, tuition reimbursement, and training

•           Fun, diverse, and inclusive culture

About Us:

We’re Intelsat Inflight, the inflight internet company. We believe the internet should do everything it does on the ground, in the sky. Our worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse and mission-minded group of professionals all working together in extraordinary harmony. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared to join a performance-obsessed team that is passionate about bringing the internet to every device, every flight, everywhere.


Other Job Info:

•           These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.


  • This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.

Nearest Major Market: Chicago