Product Manager - Commercial Aviation - Digital Experiences

Req ID:  34122
Travel:  None

Chicago, IL, US, 60606

Education:  Four-year college degree
Experience:  At least 5 years of experience required
Equivalency:  Combination of education/experience not considered



Your role in helping us shape the future:

As a Product Manager, you will help advance Gogo Commercial Aviation digital strategy for the commercial aviation marketplace. You will work with internal and external stakeholders to define and deliver leading products that create value for airlines, their passengers, and key third-party relationships.  


The Product Manager acts within an Agile framework to own key elements of a market-driven, outcome-based product roadmap that aligns with Intelsat’s strategic vision. The ownership itself is end-to-end; you will take opportunities from the initial business case hypothesis through to use case and requirements definition, development, deployment and validation in the market.


Throughout this workflow, the Product Manager will collaborate closely with other Product Managers, UX Designers, Finance, Software Development, Systems Engineering/Architecture, Quality Assurance, and other key stakeholders. You will also assist Sales and Account Management to represent Intelsat’s capabilities on external customer engagements, collaborating with airline partners and key third parties to both understand market needs and further commercial objectives.



Are you up to the challenge?

  • Use your knowledge to solve complex problems that matter to millions of passengers.
  • Act as a servant leader, promoting continuous improvement with Agile teams and the organization.
  • Become an authority in your space, establishing yourself as an expert who can articulate outcomes to anyone who asks – from external client to development team to senior leadership.
  • Set a new standard for the inflight experience by defining requirements for new and innovative products.
  • Shape the future of digital technology in a fast-paced industry with unique challenges.
  • Change—indeed, disrupt—the way that people use technology onboard.



Can you drive these processes?

Completely own and be accountable for the strategy and performance of key products within Intelsat’s commercial aviation portfolio. Serving as a subject-matter expert for internal and external stakeholder questions and opportunities. Participate in Lean Product Management and Agile rituals, including leading an Agile team as required, to continuously improve our offering.


You should definitely have:

  • Four-year college degree in business, economics, or a related field.
  • 5+ years Product Management and/or Ownership or related experience.
  • Demonstrated ability or experience  defining requirements in structured frameworks
  • Structured work ethic and excellent organizational skills including ability to leverage strategy and collaboration tools like Jira, Miro, JAMA, Kanban boards.
  • Excellent verbal and written communication skills with the ability to engage, influence, and inspire internal and external stakeholders.
  • Strong interest and capacity to identify and address market needs through a continually evolving understanding of industry trends and journey personas (passenger, crew, airline, sponsor, content provider, etc.).
  • Ability to translate those market needs into a business hypothesis that can be modeled for commercial evaluation and prioritization in the roadmap.
  • Ability to own cross-functional initiatives from conception to execution, leading stakeholder groups and Agile teams.


It would be nice if you had:

  • Demonstrated experience with end-to-end product roadmap ownership and delivery.
  • Experience or exposure to airline industry, especially Inflight Connectivity and Entertainment (IFEC) adjacencies.
  • Experience within eCommerce, payments, telecommunications, or software development with a focus on the end customer.
  • Understanding of user-centric approaches to product design, including evolving trends in consumer behavior and accessibility
  • Exposure (academic or experiential) to software development / product management tactics such as Behavior Driven Development, Test Driven Development and Product Needs Analysis.
  • Formal training or certifications in Lean Product Management and/or Agile practices, such as SAFe for Teams or Leading SAFe.


What it’s like to work with us:

Intelsat is connecting the world and transforming the connectivity landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

•           We emphasize personal and professional growth

•           Awesome benefits including DTO, medical, tuition reimbursement, and training

•           Fun, diverse, and inclusive culture



About Us:

Gogo Commercial Aviation, an Intelsat company is the inflight internet company, recently acquired by Intelsat, the world’s largest satellite network operator. Our offerings bring worldwide inflight Wi-Fi services that make internet and video entertainment a regular part of flying. We are a diverse and mission-minded group of professionals all working together in extraordinary harmony. And that’s just the beginning. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy, Metra and L-friendly environment that welcomes the next challenge. Be prepared to join a performance-obsessed team that is passionate about bringing the internet to every device, every flight, everywhere.


  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.
  • Equal Opportunity/Affirmative Action Employer including Vets and Disabled

Nearest Major Market: Chicago