Engineer, Laboratory Support (Night Shift) - Gogo Commercial Aviation

Req ID:  34161
Travel:  None

Chicago, IL, US, 60606

Education:  Two years of college or technical school
Experience:  At least 3 years of experience required
Equivalency:  Combination of education/experience not considered



Your role in helping us shape the future:

You will be part of a team that develops a unique service that encompasses Telecommunications, Aviation and Internet of Things cutting edge technologies. You will ensure that our testing equipment is reliable and provides adequate support to our software development and test teams during the overnight shift. You will also advance creative ideas to continuously improve our internal customers’ experience with the Testing equipment.


Are you up for the challenge?

  • Collaborate with cross functional teams to identify, troubleshoot, and resolve issues related to Hardware failures, SW configuration, Network connectivity, Laptops applications, etc. Confirm with users that issues are resolved and document issues root cause.
  • Support management of the Test Lab infrastructure, including organize, catalogue, and maintain equipment inventory for software lab benches. Ensure availability of test equipment and parts.
  • Maintain Test Lab equipment health by conducting periodic health checks and resolving findings.
  • Organize, audit, manage the lab environment to ensure high productivity for software engineering teams.
  • Identify and recommend creative ways to enhance existing practices, propose and implement improvement ideas (process, hardware configurations, automation, etc.). Participate in the Continuous Improvement initiatives of the Lab Management Team.
  • Assist with lab space planning and facilitate the build of new lab areas as necessary.
  • Work with design and test engineers to realize and install prototype builds and support software development projects.
  • Work independently during night shift


Can you drive these processes?

Monitoring the tickets reporting system (JIRA), resolving issues, communicating with testers, reporting issues root cause; attending Lab Management related meetings, maintaining test bench documentation; managing Lab Improvement Projects.


You should definitely have:

  • Associate degree in electronics, electrical engineering, or telecommunications
  • Experience with networking basics - Ability to use tools to resolve/troubleshoot networking issues (nslookup, ping, tracert, etc.)
  • Minimum 2 years of hands-on technician experience in Telecommunications and/or Network environment
  • Proficiency in Windows and Unix systems, JIRA, MS Office suite.
  • Curious to understand the details of how the full inflight system works (Devices, WAPs, ACPU, Network Equipment)
  • Ability to work autonomously, manage multiple tasks at once, set standards and work directly with software teams.
  • Strong attention to detail and good communication skills to report issue clearly and effectively.


It would be nice if you had:

  • Knowledge of CompTIA A or CompTIA Network+ or CCNA equivalent skills


What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

•           We emphasize personal and professional growth

•           Awesome benefits including PTO, medical, tuition reimbursement, and training

•           Fun, diverse, and inclusive culture



About Us:

Gogo Commercial Aviation, an Intelsat company is the inflight internet company, recently acquired by Intelsat, the world’s largest satellite network operator. Our offerings bring worldwide inflight Wi-Fi services that make internet and video entertainment a regular part of flying. We are a diverse and mission-minded group of professionals all working together in extraordinary harmony. And that’s just the beginning. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy, Metra and L-friendly environment that welcomes the next challenge. Be prepared to join a performance-obsessed team that is passionate about bringing the internet to every device, every flight, everywhere.


  • Please review the job bidding by current employees section in the employee handbook prior to applying for this position, thank you.
  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Equal Opportunity/Affirmative Action Employer including Vets and Disabled

Nearest Major Market: Chicago