Credit and Collections Analyst

Req ID:  34741
Travel:  Less than 20%

Chicago, IL, US

Education:  Four-year college degree
Experience:  At least 3 years of experience required
Equivalency:  Combination of education & experience considered



Your role in helping us shape the future:

In this role, the Credit & Collections Analyst/Associate/Principal will provide critical assistance to assess the risk associated with extending credit to potential and existing international customers. You’ll safeguard Intelsat assets by minimizing bad-debt risks, and to maximize cash inflows through the timely collection of accounts receivable. You’ll regularly interact with internal and external parties to resolve collection issues. You will also analyze and monitor portfolio-wide performance metrics.


Equal Opportunity/Affirmative Action Employer including Vets and Disabled


Are you up to the challenge?

  • Use your excellent communication and organizational skills to coordinate collections by contacting customers to ensure timely payments
  • Be proactive by anticipating any potential reasons for delaying payments and follow up on broken commitments, prioritizing workload in order to maintain the shortest collection period while minimizing bad-debt loss.
  • Limit financial exposure to our Company by reviewing customers’ revenue liability and ensuring adequate collateral is obtained to secure services.
  • Help maintain various databases to assure the continued integrity of data and facilitate information sharing.  Be creative by developing efficient and time sensitive procedures for working with our various Company departments.
  • Obtain financial and other relevant information through annual reports and make contact with all references (banks, credit rating agencies, and trade references) to determine the risk level of each customer. You’ll then analyze financial and essential information to recommend appropriate credit terms of each customer.
  • Ensure you regularly communicate with our Sales and Sales Support teams. Strive to develop and maintain relationships with sales executives and customers to allow for timely resolution of problems.
  • Work closely with the accounting organization supporting the billing activities
  • Work closely with Treasurer's Office/Banks/Customers to ensure the timely receipt, recognition and application of payments. Obtain and safe-keep guarantees and Letters of Credit where appropriate.
  • Research and coordinate the identification and resolution of customer problems such as billing and payment application errors.
  • Prepare and make monthly and quarterly reserving recommendations to management
  • Prepare weekly collections forecast on receivables in portfolio, obtain promises to pay from customers
  • Participate in continuous process improvement, improve processes and systems


Can you drive these processes?

  • Take the lead to educate internal and external customers about Intelsat's billing terms and credit and collection policies.
  • Design continuous improvement techniques to reengineer existing policies and procedures.  Propose process refinements to enhance internal/external customer support and service.
  • Stay current by monitoring industry practices and global and regional events that could enhance or adversely affect receivables, country risk, and other Intelsat goals and objectives.


You should definitely have:

  • You must have a Bachelors’ Degree
  • At least 3 years of experience of Credit and Collections, Accounting or Finance
  • You’ll also need at least one year of good experience in Accounts Receivable
  • You must have excellent verbal and written communication skills
  • This role requires your demonstrated excellent communication and interpersonal negotiating skills, and your ability to adapt to various work styles
  • We require working knowledge of Microsoft Office.
  • It’s critical you have strong customer relationship building skills to be successful in this position.
  • You must be willing to travel to meet customers estimated at 20% of your time

It would be nice if you had:

  • Spanish and/or Portuguese would be a great plus


What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

•          We emphasize personal and professional growth

•          Awesome benefits including PTO, medical, tuition reimbursement, and training

•          Fun, diverse, and inclusive culture


Other Job Info:

These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.


  • This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.

Nearest Major Market: Chicago