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Senior Technician, Teleport Operations

Req ID:  33590
Travel:  Less than 10%
Location: 

Castle Rock, CO, US, 80104

Education:  Two years of college or technical school
Experience:  At least 5 years of experience required
Equivalency:  Combination of education & experience considered

 

Equal Opportunity/Affirmative Action Employer including Vets and Disabled

 

No. Vacancies: 1

FLSA: Non Exempt

Department: 16709.Network Operations - Teleports

Location: Castle Rock, CO 

Travel %: Less than 10%

Education: Two years of college or technical school

Experience: At least 5 years of experience required

Equivalency: Combination of education & experience considered 

Level: OA3-Senior 

 

Senior Field Service Technician

Your role in helping us shape the future:

As a key member of our Technicians team in the Castle Rock, CO Teleport, you will ensure communications equipment operates properly and delivers the highest standard service to our customers.

In the role of Senior Technician in a 24/7 Teleport you can showcase your strong technical skills and know-how to perform complex routine on-site installation and repair of equipment as well as preventive maintenance. As you are proficient to the various competencies of the job, you will have the opportunity to act as mentor to junior team members.

Are you up to the challenge?

  • Perform moderately complex troubleshooting and quick restoral of services
  • May lead preventative/periodic maintenance checks of ground station equipment and associated sub-systems.  You validate recordings, review for any anomalies and take the appropriate action to correct. 
  • Play a senior role in providing Level 1 maintenance, which includes troubleshooting/fault isolation, replacement of major assemblies and sub-assemblies as well as performing basic alignment procedures.
  • Responsible for emergency restoration of all ground station equipment, as applicable: up converters, down converters, HPA’s, IFL fiber optic subsystems, LNA/LNB’s, antennas. 
  • Respond professionally and timely to service requests from Teleport Operations, NOC, Satellite Operations (Satops) and Colo-customers as part of Intelsat escalation procedures.
  • Possess the necessary job knowledge to train other technicians on operational and maintenance procedures, as well as technical training of either specific ground station equipment or Intelsat product and services.
  • Play a key role in the development or enhancement of operational and maintenance procedures. 
  • May lead the implementation of new services to include: racking and stacking of equipment, cable fabrication and testing, documentation generation and updating. 
  • Perform Transfer Orbit Satellite Service (TOSS) on new and on-station Spacecrafts.
  • May support In-Orbit Testing (IOT) on new and on-station Spacecrafts.

Can you drive these processes?

You will monitor the conditions of commercial services and terrestrial facilities, including the status of system alarms, station plant and facility subsystems while working with state-of-the-art monitoring systems and test equipment. Will support the following equipment as directed by other Operational Centers: IP and Baseband equipment (modems, multiplexers, DVB and Broadband technology platforms) and video systems. You will identify inefficient operations processes and unreliable equipment, or sub-systems that affect the ability to provide service reliability and customer service and may make recommendations to address these issues. You will prepare and review reports and updates for any service status change, maintenance and fault/repair/restoral.

You should definitely have:

  • Vocational training or equivalent technical education, ideally in the field of Electronic Communications.
  • Minimum 5-7 years of relevant experience.
  • Must be able to work 24x7 shift.
  • Good working knowledge of Satellite Earth Station technologies relating to Teleport Operations.
  • Good working knowledge of ancillary plant systems such as HVAC, UPS, electrical switchgear and generating systems.
  • Capable of working on various ground station communications systems, performs replacement of major assemblies and sub-assemblies.
  • Solid understanding and knowledge of RF theory and basic electronics, antenna drive-systems, high power amplifiers, Up/Down converters, fiber optic sub-systems, baseband equipment consisting of modems, multiplexers, broadband, IP technologies and video technologies/systems.
  • Good working knowledge of the use of standard test equipment such as spectrum analyzers, frequency counters, power meters, synthesized generators, oscilloscopes, multimeters, bit error rate test sets.
  • Capable of applying proper methods of testing equipment and RF/IF systems chains and have the proven ability to interpret results to prove normal/abnormal conditions of equipment.  Provide training to others in their use. 
  • Basic understanding of Baseband (modems, multiplexers, Broadband and IP technologies and Video technologies/systems.
  • Demonstrated ability to learn new technologies and services and make informed decisions.
  • Fluent in English.
  • Good organizational, multi-tasking and team player skills.
  • Good customer service skills.
  • Ability to work independently and take initiative
  • General PC skills and proficiency in use of “Office Suite” software.

It would be nice if you had:

  • Basic programing skills

 What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

  • We emphasize personal and professional growth
  • Awesome benefits including PTO, medical, tuition reimbursement, and training
  • Fun, diverse, and inclusive culture

Other Job Info:

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Close vision (20 inches or less), distance vision (20 feet or more), color vision, peripheral vision, and depth perception
  • Job requires ability to lift up to 50 lbs.

 

  • This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.


Nearest Major Market: Denver