Supply Chain Operations Specialist - Gogo Commercial Aviation

Req ID:  33481
Travel:  None

Bensenville, IL, US, 60106

Education:  Four-year college degree
Experience:  At least 1 year of experience required
Equivalency:  Combination of education & experience considered



Your role in helping us shape the future:

Intelsat Inflight is taking airlines to new places with our inflight internet experience. Our worldwide inflight Wi-Fi services has made internet and video entertainment a regular part of flying.


As a Supply Chain Specialist, you will be the first point of contact for our customers whenever they need to purchase our equipment.  Your main mission is to help us process the incoming demand and then coordinate the movement of those materials, aiming to deliver the right parts, to the right place, at the right time to satisfy our customers.


Intelsat Inflight is growing rapidly and it is a critical time for our Supply Chain teams to develop world class processes with world class talent.  Each role comes with the opportunity to have a direct impact on how this work is completed.  The right candidate will be someone that loves to take ownership and accountability for their goals, works independently, and is not afraid to push thru to solve tough problems.  The people making great things happen today are passionate about Intelsat’s success and we can’t wait to add more committed teammates.


Are you up to the challenge?

  • Process incoming customer supply chain requests like requests for quotes, purchase orders, and return merchandise authorizations (RMA)s
  • Create and release orders to the warehouse to fulfill customer demand
  • Coordinate the preparation, shipment, transportation, and receipt of the material with our operations teams to ensure on-time delivery
  • Provide pro-active, accurate and regular updates on all orders, including status changes, tracking information and ETA to internal & external customers
  • Measure and report on-time shipment performance
  • Support deployment of material campaigns and upgrades to airline and maintenance depots


Can you drive these processes?

  • Processing orders; managing customer expectations; tracking order status; updating customers


You should definitely have:

  • Bachelor’s degree in Business or related field
  • 1-5 years’ work experience in an ERP / MRP driven environment
  • Ability to listen, discern, and resolve customer issues with a sense of urgency
  • Excellent written and oral communication skills
  • Manage multiple priorities and deadlines in a fast-paced environment without sacrificing accuracy, detail, and quality
  • Strong analytical and problem-solving skills
  • Full proficiency with Microsoft Office (Word, Excel, Powerpoint, Outlook)
  • Highly motivated; able to function independently and work as a team member
  • Strong organizational skills


It would be nice if you had:

  • 3-5 years’ work experience in a Supply Chain or Customer Operations
  • Bachelor’s degree in Supply Chain or related field


What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

•            We emphasize personal and professional growth

•            Awesome benefits including PTO, medical, tuition reimbursement, and training

•            Fun, diverse, and inclusive culture


About Us:

We are Intelsat Inflight, the inflight internet company. We believe the internet should do everything it does on the ground, in the sky. Our worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse and mission-minded group of professionals all working together in extraordinary harmony. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared to join a performance-obsessed team that is passionate about bringing the internet to every device, every flight, everywhere.


  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.

Nearest Major Market: Chicago