Production Repair Technician - Gogo Commercial Aviation

Req ID:  33502
Travel:  None

Bensenville, IL, US, 60106

Education:  High school or vocational school completed
Experience:  At least 3 years of experience required
Equivalency:  Combination of education & experience considered


Your role in helping us shape the future: Production Repair Technician


Are you up to the challenge?

Performs functions associated with all manufacturing operations, including working with engineers in set-up and calibration tasks, as well as performing rework and quality testing related to the production of parts, components, subassemblies and final assemblies. Uses sophisticated programs to collect and evaluate operating data to conduct in-line adjustments to products, instruments or equipment.

Performs in-house servicing and repair of company products at established company repair site or service center. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and calibration of repaired products. Prepares reports for analysis of product failure trends and service ability issues.


Can you drive these processes?

General Focus:

  • Demonstrate a continuous improvement mindset and provide feedback on the production floor
  • Collaborate with and contribute to continuous improvement projects
  • Recognize and act accordingly to differences between production and rework processes and units
  • Understand and assist with any inventory transactions and data recording required for Intelsat’s products.
  • Assist with physical inventory requirements as required.


Production Focus:

  • Learn, understand, and use the processes and procedures for producing products.
  • Assist with the timely completion of manufactured assemblies while maintaining the highest quality levels of workmanship.
  • Demonstrate a basic understanding for electro-mechanical assemblies and corresponding systems
  • Assist in the provisioning of products to prepare them for testing.
  • Inspect and test, per required Manufacturing Test Procedure (MTP) or Manufacturing Work Instructions (MWI) to finalize a high-quality product.
  • Assist with troubleshooting of failed product to determine the failed sub-component.
  • Assist with maintaining AS9100 production test requirements and certification.


  • Repair Station Focus:
  • Learn, understand and use the processes and procedures for troubleshooting and repairing products
  • Recognize and act accordingly to differences in processes between customer and Gogo owned units
  • Able to assemble/disassemble, repair or replace subassemblies and/or assemblies to produce an acceptable product without damage to components or assemblies.
  • Assist in the testing of customer-returned products.
  • Assist with the timely completion of quotation and repair phases while maintaining the highest quality levels of workmanship.
  • Diagnosis, test, maintain, and repair product subassemblies and/or assemblies to produce an acceptable product without damage to components or assemblies.
  • Inspect and test, per required Manufacturing Test Procedure (MTP) or Manufacturing Work Instructions (MWI) to finalize a high quality product.
  • Maintains records of troubleshooting and repairs
  • Operate Test Stations for diagnostic and testing purposes.  Applies knowledge of functional operation of electronic units and systems to diagnose cause of malfunction.


You should definitely have:

  • 3-5 years of related experience.
  • AS9100 Production/Repair Experience


It would be nice if you had:

  • Prior experience working in IFE/IFC hardware
  • Skills in PowerPoint, Excel, Outlook


What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

•           We emphasize personal and professional growth

•           Awesome benefits including PTO, medical, tuition reimbursement, and training

•           Fun, diverse, and inclusive culture


About Us:

We’re Gogo Commercial Aviation an Intelsat company, the inflight internet company. We believe the internet should do everything it does on the ground, in the sky. Our worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse and mission-minded group of professionals all working together in extraordinary harmony. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared to join a performance-obsessed team that is passionate about bringing the internet to every device, every flight, everywhere.


  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.

Nearest Major Market: Chicago