ServiceNow Developer

Req ID:  28933
Travel:  None

Atlanta, GA, US, 30294

Education:  Four-year college degree
Experience:  At least 5 years of experience required
Equivalency:  Combination of education & experience considered



Join an innovative team that is responsible for transforming the customer experience by creating and bringing to market new products and services based upon globalized connectivity without boundaries. We reach beyond the traditional satellite industry and the broader communications landscape.   As part of the Intelsat vision, we will define new products with the performance, features, and flexibility required to open new profitable markets, drive new revenue streams and ensure the most reliable and secure communications globally. To accomplish our goal, we are looking for bold thinkers who will continue our legacy of innovation for decades to come.

Equal Opportunity Employer

Your role in helping us shape the future:


Intelsat is on a mission to transform our OSS tool suite using best-in-class platforms (ServiceNow, Netcool, and SevOne). You will be a key member of the Platform Systems team working to develop and support our inventory, case, and workflow tooling capabilities.

We are looking for an expert software engineer well-versed with web/API-based programming to support a ServiceNow platform purpose-built for our operations support systems (OSS) needs. You will be a hands-on technical leader building, supporting, and administering Intelsat’s OSS solution, including inventory, workflow, and case management functions.

Are you up to the challenge?


  • Learn and Collaborate - Immerse yourself with Operations and Engineering units to understand their concept of operations and methodologies. Learn from established enterprise architects, developer peers, and subject matter experts.
  • Design, Test and Build - Work with your team and stakeholders to create technology solutions best suited to operational needs.
  • Support – Maintain and optimize the environment. Triage, research, and resolve complex problems.
  • Heads up execution – Provide accurate work estimates, meet deadlines, and understand project methodology

Can you drive these processes?


  • Gathering and refining requirements with stakeholders.
  • Developing solutions to business problems.
  • Ensuring alignment with enterprise architecture roadmap and strategies.
  • Enhancing tools to improve efficiency.
  • Troubleshooting technical issues through all phases of SDLC.

You should definitely have:


  • Bachelors degree and minimum of five to seven (5-7) years’ work experience; an equivalent combination of education and work experience may be considered in lieu of the stated minimum education and experience requirements.   
  • Extensive development experience with ServiceNow (particularly with multiple or custom integrations).
  • Demonstrated extensive web/API cloud development experience on concurrent and distributed platforms.
  • Experience in unit test automation and CI/CD tools (i.e. Jenkins).
  • Experience in Agile development methodologies.
  • Thorough Javascript experience, particularly AngularJS.
  • Excellent verbal and written communication skills.
  • An outgoing can-do attitude and a drive for excellence.
  • Bachelor’s degree in a related field.

It would be nice if you had:


  • Node.js experience/familiarity.
  • Experience with supporting large, 24x7 Operations organizations.
  • Experience with RF, satellite, or network communications industries.
  • Complex CMDB modeling background.

What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

  • We emphasize personal and professional growth
  • Awesome benefits including PTO, medical, tuition reimbursement, and training
  • Fun, diverse, and inclusive culture




  • This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.

Nearest Major Market: Atlanta