Principal Analyst, Teleport Operations

Req ID:  32301
Travel:  Less than 10%

Atlanta, GA, US, 30294

Education:  Four-year college degree
Experience:  At least 10 years of experience required
Equivalency:  Combination of education & experience considered


Equal Opportunity/Affirmative Action Employer including Vets and Disabled




Principal Analyst, Teleport Operations

Your role in helping us shape the future:

As a Principal Analyst for Teleport Operations, you will be responsible for defining and implementing Intelsat operating standards across Intelsat-owned and Partner teleports.  You will be the primary interface to Intelsat partner teleports for teleport day to day operations support.  When new partner teleport relationships are established you will be the voice of Intelsat ensuring that partner teleports understand and comply with standards.  You will be the conduit between partner teleports and Intelsat engineering and operations organizations ensuring that regulatory and local requirements are documented, understood and process to ensure Intelsat compliance are developed and in place.  As Intelsat’s presence at partner teleports is established and grows you will define the standards of delivery to partner teleports and work with partner teleports to ensure all required documentation and training is in place to meet Intelsat standards of operation.  You will be responsible for establishing processes, procedures, review cycles and score cards to audit and review partner teleport performance.

In this role you will be a leader and collaborator working with Network Operations, Teleport Operations, Network Engineering, Satellite Operations, Procurement and Regulatory organizations within Intelsat.  You act as the or have the technical acumen to become Teleport Operations Subject Matter Expert (SME) for teleport contracts and statements of work, partner teleport strategy, and reviewing the impact of changes to teleport related regulations.  

Are you up to the challenge? 

  • Manage the performance of Partner Teleports to ensure compliance with Intelsat standards and contractual obligations.
  • Develop and provide analytic reporting and score cards on Intelsat-owned and Partner Teleports operational performance.
  • Act as a cross-departmental liaison to resolve any Partner Teleport operations contractual performance issues
  • Provide SME guidance on Statement of Work (SOW) process to ensure deliverables to and from Teleports are clear and align to Teleport Operations best practices
  • Align with Network Planning and Procurement on strategic operational goals associated with Intelsat’s 3rd Party Teleports/Data Centers Program.
  • Align with Internal and External Regulatory agencies to define policies and ensure Intelsat operates in compliance with regulatory requirements associated with Partner Teleports
  • Ensure Teleport Preventative Maintenance Programs are in place and executed
  • Align with peer organizations to identify issues that impact service quality that originate at Teleports
  • Drive corrective actions as Teleports to eliminate chronic issues
  • Develop and maintain the 3rd Party and Intelsat-Owned Teleport collaboration websites.

Can you drive these processes?

Define internal and external processes to manage Partner Teleport relationships, develop analytics to score Intelsat-owned and Partner Teleports performance, develop collaboration sites to ensure organizational alignment associated with Partner Teleports

You should definitely have:

  • Four-year college degree or equivalent working experience
  • At least 10 years telecommunications/data center operations experience
  • Experience managing third party relationships in an international environment
  • Broad knowledge of telecommunications industry experience
  • Experience in defining & development training materials
  • Knowledge of regulations and regulatory authorities associated with RF carriers and teleport hosted systems
  • Technical acumen to understand how new technologies have impact on process, procedures teleport standards and impact regulatory compliance
  • Ability to lead and work within cross-functional teams
  • Excellent organizational and communication skills
  • Ability to manage deliverables
  • Ability to recommend and drive change
  • Ability to work independently

It would be nice if you had:

  • Experience developing and maintaining collaboration sites (SharePoint preferred)
  • Experience launching new Products and ensuring Operational Readiness  
  • Experience developing analytic reports and dashboards
  • Project Management Experience, to include tracking and reporting status, risks analysis 

What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

  • We emphasize personal and professional growth
  • Awesome benefits including PTO, medical, tuition reimbursement, and training
  • Fun, diverse, and inclusive culture

Other Job Info:

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Ability to work international hours and/non-standard work hours


  • This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.

Nearest Major Market: Atlanta