Engineer, Network Operations

Req ID:  28940
Travel:  None
Location: 

Atlanta, GA, US, 30294

Education:  Four-year college degree
Experience:  At least 3 years of experience required
Equivalency:  Combination of education & experience considered

 

Equal Opportunity/Affirmative Action Employer including Vets and Disabled

 

 

 

Your role in helping us shape the future:

You will play a vital role in the timely resolution of customer's service issues in VSAT platforms to support the 24x7 NOC.  You will be required to understand customer service design, Service Level Agreements (SLA) and customer expectations. This individual will be responsible for taking into account redundancy, availability, scalability, security, restoral options and customer impact when resolving customer issues. 

 

Are you up to the challenge?

 

  • Lead and participate in proactive service management and incident response for elimination and mitigation of operational impact to customers. 
  • Provide a timely and professional response to customer communications, perform detailed problem diagnosis on faulty systems, ensure service restoration or alternate service configurations and resolve network or platform problems.
  • Utilize tools and demonstrate a high level of proficiency to assess and troubleshoot Network Broadband platforms (1 or more of the following: iDirect, Comtech, Gilat, Newtec) as well as IP and RF issues while working closely with customers to maintain all service level agreements.
  • Provide key input and/or lead in the development of operational support of data and documentation pertaining to new or existing infrastructure, platforms or services, development of training materials, processes, procedures, skills assessments.
  • Provide leadership of System support, Change Management and Quality oversight, and act as a Maintenance liaison with supporting teams
  • Provide on-call support to the NOC regarding customer impacting or other service, network and tool related issues.
  • Perform job responsibilities consistently and provide a high level of professional, quality customer service at all times.
  • Produce and deliver training, training materials and input to tool improvement to ensure operational readiness and in areas requiring further knowledge development.
  • Perform other duties as assigned by Senior Engineers, Principal Engineers, Supervisors and Management.

 

Can you drive these processes?

 

  • Drive a customer-oriented culture, promote a quality work environment and provide a high level of professional, quality customer service at all times.
  • Develop tools, training programs, processes and procedures.
  • Participate and provide Operations with on-call support.
  • Perform other duties as assigned by management.

 

You should definitely have:

 

  • A bachelor’s degree and a minimum of 3-5 years’ experience in VSAT network management (e.g. iDirect, Gilat, Newtec, Comtech, HNS platform) or equivalent combination
  • Proficient knowledge of signal flow analysis and troubleshooting is required
  • Must consistently display situational awareness and take initiative to address customer issues as well as departmental inefficiencies with little or no supervision.
  • Ability to work in a fast-paced environment and be flexible to work on a variety of different tasks -- ability to work in a non-structured environment - must be a Team Player and a Leader
  • Must have experience with routers, switches and QOS/traffic engineering analysis
  • Must have experience with creating service diagrams and documentation using Microsoft Visio and other MS Office tools
  • General understanding of RF principals and experience with interference troubleshooting is highly desirable
  • Experience in managing and troubleshooting Data communications using modern troubleshooting tools is desirable
  • Consistently display good team working, organizational and interpersonal skills, with the ability to work comfortably with customers and co-workers who speak English as a second language.
  • Consistently display excellent situational awareness and take initiative to address both customer issues as well as departmental inefficiencies with little to no supervision.
  • Adept with computing and the ability to read and understand operational manuals for various test and/or measurement equipment.
  • The ability to convey complex technical issues equally to skilled and unskilled individuals.

 

It would be nice if you had:

 

  • General understanding of satellite communication ground station equipment including modems, converters, HPA, LNA, IFL and antenna systems is highly desirable
  • Cisco, iDirect IOM Certifications are preferable for this position (i.e. CCNA and/or equivalent in RF, VSAT systems and applications
  • Linux Command Line Knowledge
  • Experience operating in a mixed network environment (Juniper & Cisco)

 

What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

  • We emphasize personal and professional growth
  • Awesome benefits including PTO, medical, tuition reimbursement, and training
  • Fun, diverse, and inclusive culture that is rewarding for driven self-motivated individuals
     
    Other Job Info:
  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Job requires ability to sit for long periods of time

 

  • This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.


Nearest Major Market: Atlanta